Effective Date: 24 August 2026

  1. Order Processing
  • Once an order is successfully placed, it generally takes 1–3 working days to process and dispatch the order.
  • Once the order is dispatched, tracking details will be provided to the customer when available.
  1. Delivery Time
  • Orders within India are generally delivered within 3–7 working days after dispatch.
  • Delivery to remote locations may take additional time.
  • Delivery timelines may vary depending on the courier service, destination, weather conditions, and other unforeseen circumstances.
  1. Shipping Charges
  • Applicable shipping charges, if any, will be clearly displayed at checkout.
  • Shipping charges may vary depending on the order value and delivery location.
  1. Order Tracking
  • Once the order has been dispatched, tracking information will be shared with the customer when available.
  • Customers can use the tracking details to check the status of their shipment.
  1. Delivery Address
  • Customers are responsible for providing a complete and accurate delivery address, mobile number, and PIN code while placing the order.
  • Eppa will not be responsible for delivery failure or delays caused by an incorrect or incomplete address provided by the customer.
  1. Delayed or Failed Delivery
  • Delivery may be delayed due to courier-related issues, weather conditions, natural events, strikes, or other unforeseen circumstances.
  • If a delivery attempt is unsuccessful, the shipment will be handled according to the courier partner’s re-attempt or return-to-origin process.
  1. Damaged Package
  • Customers are advised to carefully inspect the package at the time of delivery.
  • If the package appears damaged, the customer should record a clear parcel unboxing video.
  • In case the product is received damaged or defective, the customer must follow Eppa’s Return & Replacement Policy.
  1. Important Note

Eppa uses reliable courier partners to ensure safe and timely delivery of orders. Delivery timelines may vary depending on the customer’s location and courier service.

For any shipping-related queries, please contact Eppa Customer Support.