Effective Date: 24 August 2026

At Eppa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

  1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • PIN code and city
  • Order and purchase details
  • Payment-related information required to process your order
  • Website usage and technical information, such as IP address, browser type, and device information
  1. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate order details
  • Provide shipping and tracking updates
  • Process returns, replacements, and size-exchange requests
  • Respond to customer support queries
  • Improve our products, services, and website
  • Prevent fraudulent or unauthorized activities
  • Comply with applicable legal and regulatory requirements
  1. Payment Information

Payments may be processed through third-party payment service providers.

Eppa does not intentionally store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on its own servers.

Payment information may be handled directly by the applicable payment gateway according to its own privacy and security policies.

  1. Sharing of Information

We may share necessary customer information with trusted third-party service providers when required to provide our services, including:

  • Courier and logistics partners for order delivery
  • Payment gateway providers for processing payments
  • Website and technology service providers
  • Customer support or service providers
  • Government authorities or legal bodies when required by applicable law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

  1. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember customer preferences
  • Improve website performance
  • Understand website usage
  • Provide a better shopping experience

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

  1. Data Security

Eppa takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

  1. Data Retention

We retain customer information only for as long as reasonably necessary to:

  • Complete transactions and provide services
  • Maintain order and business records
  • Handle customer support and disputes
  • Meet legal, tax, accounting, and regulatory requirements

When information is no longer required, it may be securely deleted or anonymized where appropriate.

  1. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held by us
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw certain consents where applicable
  • Raise a privacy-related concern or complaint

To make a privacy-related request, please get in touch with Eppa Customer Support.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, courier services, or other external services.

Eppa is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

  1. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

  1. Changes to This Privacy Policy

Eppa may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws.

Any updated version will be published on this page with the revised Effective Date.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Eppa Customer Support

Website: Eppa Official Website
Email: fashion@eppa.in
Phone: 9371566356

By using the Eppa website, you acknowledge that you have read and understood this Privacy Policy.