INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How quickly can I expect a response?

We know waiting on hold or for an email is the worst! Our customer support team aims to reply to all messages within 24 to 48 hours during regular business days. If you reach out over the weekend, sit tight—we’ll get back to you first thing on Monday.

I need to change or cancel my order. What should I do?

We process orders pretty fast to get your gear to you quickly, but if you catch us in time, we can usually help! Send us a message immediately using the form below. Please include your order number and use "URGENT: Order Change" in your subject line so we can prioritize it.

My tracking link isn't updating. Who do I contact?

Don't panic! Sometimes courier tracking takes 24 to 48 hours to update after the package leaves our warehouse. If it’s been longer than that and you're still in the dark, drop us a line with your order number, and we’ll personally track it down for you.

Do you take bulk orders or handle wholesale requests?

We sure do. Whether you're looking to outfit a team or want to stock our men's wear collections, we’d love to chat. Just select "Wholesale/Bulk Inquiry" in the contact form or mention it in your message, and the right team member will be in touch to discuss details.

Do you have a physical store I can visit?

Currently, Eppa is 100% online, which allows us to focus on bringing you the best styles directly to your doorstep. While you can't walk into a physical shop just yet, our virtual doors are always open, and our team is right here to help you find exactly what you need!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Find Us Eppa

    OUR LOCATION

    • S No,2A,1,Pune,Maharashtra – 411061

    Monday-Friday 9:00 AM - 10:00 PM

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