At Eppa, we carefully check every product before dispatch to ensure that you receive it in proper condition.

  1. Damaged Parcel

If your parcel appears damaged or the product is damaged, you must record a complete unboxing video while opening the parcel.

The damage must be clearly visible in the unboxing video. Without a valid unboxing video, a return or replacement request may not be accepted.

  1. Defective Product

If you receive a defective product, please contact us as soon as possible and share the required photos/videos as proof.

After verification, you will need to return the defective product to Eppa.

Once the returned product is received and inspected, we will provide a replacement product.

  1. Size Exchange

If you want to exchange the product due to a size-related issue, you can request a size exchange within 7 days from the date of delivery, subject to the following conditions.

The size exchange process will be:

  1. The customer will submit a size exchange request within 7 days of receiving the product, along with the Order ID and required size.
  2. Eppa will verify and approve the exchange request.
  3. Once the request is approved, the customer will be required to pay a ₹100 size exchange fee.
  4. After the ₹100 exchange fee is successfully received, Eppa will process and dispatch the replacement product in the requested size.
  5. Size exchange is subject to product and size availability.
  6. No Cash Refund

Eppa does not provide cash or monetary refunds for damaged, defective, or size-exchange requests.

For an approved size exchange, the product will be replaced with the requested size, subject to availability.

  1. Product Condition

The product must be returned in its original condition, along with its original tags, packaging, and other included items.

Products that have been used, washed, altered, or damaged after delivery may not be eligible for replacement or size exchange.

  1. Important Unboxing Requirement

Customers are requested to record the complete parcel-opening/unboxing video without interruption from the sealed package until the product is fully removed and inspected.

This video may be required to process a damage or defect claim.

  1. Exchange Approval

All return and exchange requests are subject to verification and approval by Eppa.

For any return or exchange request, please contact Eppa Customer Support with your Order ID and the required photos/videos.